Report a repair

Click here to report a repair on-line.

You can also report a repair by ringing the 24-hour repairs hotline on 0845 606 6565 during office hours, or by writing or calling in to any of our offices.

If your repair is an emergency you must use the 24-hour emergency repairs number 0845 606 6565.

We aim to complete all repairs within a set timescale - for more information on those timescales, and which repairs you are responsible for carrying out yourself, download our Handy Guide.

Recharges

There will be times when you will be expected to pay for repairs that you have asked us to carry out on your behalf. Please refer to our Handy Guide to Recharges for a full list of those repairs.