How are we Doing?

If you'd like to see how we performed in the past or see how we're progressing this year, then why not view our performance reports.

Choose the report you wish to view from the list below...

	Customer Survey Results 2009-10 (36kB)
	Customer Survey Summary (48kB)
	Financial Statement 2009 (1MB)
	Performance Feb 10 (188kB)
	Performance Information 2007 (49kB)
	Performance Information 2008 (49kB)
	Performance Information 2009 (908kB)
	Performance Jan 10 (184kB)
	Performance June And July 10 (1MB)
	Performance Mar 10 (185kB)

 

Customer Top 10

We asked our customers what was most important to them, and from this feedback we developed the Customer Service Statement - Top Ten things that matter to you most.

All of the standards outlined here help us to measure our performance against a set of targets. We monitor these on a regular basis, as well as complaints, compliments and suggestions. We publish how well we are doing against these standards in newsletters and on the website, and discuss progress at local meetings.

Read more about the Top 10 Standards in 'Our Promise to You' leaflet.