How are we Doing?
If you'd like to see how we performed in the past or see how we're progressing this year, then why not view our performance reports.
Choose the report you wish to view from the list below...
Customer Top 10
We asked our customers what was most important to them, and from this feedback we developed the Customer Service Statement - Top Ten things that matter to you most.
All of the standards outlined here help us to measure our performance against a set of targets. We monitor these on a regular basis, as well as complaints, compliments and suggestions. We publish how well we are doing against these standards in newsletters and on the website, and discuss progress at local meetings.
Read more about the Top 10 Standards in 'Our Promise to You' leaflet.
Here is how we are doing against the Customer Top 10 Standards
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Actual |
Target |
Community safety
We had 100% customer satisfaction with how we dealt with anti social behaviour |
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Seeing officers out and about
Housing staff have held local surgeries.We held 16 estate walkabouts where we met with residents on the estate and carried out tenancy inspections and promoted services such as positive futures, resident involvement and community safety |
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Being interested in your community
We are continuing to support residents groups; we held meetings with residents on schemes in Clitheroe, Rochdale, Bury and Manchester |
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1 a month |
Developing new homes and services
We let 42 new properties in this period in Bolton, East Lancashire and Calderdale |
42 |
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Involving You in the management of your home
We held 2 customer panels and you gave us feedback on our Allocation policy review, which is now being used to write the updated allocation policy. |
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Getting the basics right and going the extra mile
Average relet time to let a property – 38 days target is 35 days. We let 57% of our properties through Local Authorities nominations or a choice based letting scheme.
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