St Vincent’s Scheme Manager, Gail Holes has topped the Best Business Awards for her Outstanding Personal Achievement as Scheme Manager at sheltered housing scheme, Dunstan Court. She competed alongside many national household names to bag the award.
Gail has managed the scheme since 1988 helping 45 elderly people with complex needs. Many of Gail’s residents have varying levels of support needs for example MS, cancer, dementia, mobility problems, Parkinsons, schizophrenia. But as well as those residents with complex health issues, many residents are also fit and able – one resident still works, and another is a keen ballroom dancer. Gail’s approach is about helping people combat loneliness and isolation, something which can literally kill people. She does this from day one, when she interviews possible residents to assess their needs, right through to their end of life – where she offers compassion, love and friendship.
But most of all, Gail is a friend to every single resident. She is the first voice every morning that residents will hear when she does her morning call. For many this first point of contact every day is a lifeline.
Gail started her career as an auxiliary nurse at North Manchester General on a surgical ward. This valuable experience gave her a real insight into patient care, an understanding and empathy for vulnerable people. She has built on her clinical background since coming to Dunstan Court by achieving a Diploma in Counselling and Bereavement. This has enabled Gail to help the residents and their families come to terms with the death of their loved ones and enables Gail to give support to people suffering long-term or chronic illness .
Gail’s own personal circumstances of serious illness and loss of loved ones has given her the ability to use her own experience to help others in a similar situation.
Gail’s secret to innovative working is that she works from the heart. She will tell you that being Scheme Manager at Dunstan Court is not a job, it’s a vocation and one she loves.
The local area has changed immeasurable over the last decade and many new residents say they just want to feel safe. Gail gives the residents the confidence to live independently by helping them feel secure – her presence at the scheme is a safety net for those older people who struggle in a changing world. Gail brings the Police, the Home Watch and Fire Brigade in to talk to residents in an informal way, about their safety.
The Chair of the Judges for the Best Business Awards said of Gail:
“Gail is one in a million. She’s a nurse, a carer, a shoulder to cry on, a friend, a manager, an entertainer and a truly caring person. As scheme manager of Dunstan Court in Moston, Manchester, she does the incredibly difficult job of looking after elderly people who have a variety of complex conditions. Congratulations to Gail for being a wonderful caring person, a lifesaver and a committed individual who has devoted her life to looking after others.”
St Vincent’s Chief Executive, Charlie Norman, commented: “I admire Gail so much. Like all of our scheme managers, she is a pillar of the community where she works in Moston. Although she has had a lot thrown at her in life, Gail is always there for other people - on occasion literally saving lives, and also supporting her customers, family and colleagues. She nursed her colleague through cancer and ultimately as she passed away, with great care and compassion. She is also great fun and a source of inspiration to those whose lives she touches. I love visiting Dunstan Court, I know I will always be met with a smile and see evidence of the good that Gail does every day at the scheme. And who can forget Gail swinging her fur coat at the charity fashion show recently - always up for a laugh. What a truly great lady - everyone needs a Gail in their life!”
Author - | Added on 30/09/2014
Our Fantastic Manchester Foyer has once again achieved Foyer Federation Accreditation.
The accreditation demonstrates that the Foyer meets the 3 tests of 'Foyerness' - FOCUS, APPROACH and RELATIONSHIPS which underpin the Foyer process. The accreditation panel said that we have achieved 'Green and Thriving status' which is a great endorsement and entirely to do with the hard work and dedicated commitment shown by the Foyer staff.
Author - | Added on 26/09/2014
Author - | Added on 29/08/2014
We are delighted that our new scheme in Bury, Hillside View, has won an LABC Building Excellence Award 2014. The scheme provides family accommodation and an adapted bungalow in Ramsbottom. The 2 bed houses and 2 Bed Bungalow offer high quality homes at affordable rents. The site was previously a redundant garage colony.
We worked in partnership with Bury Council to get the scheme up and running, and our partners, Six Towns Housing, are managing the scheme for an initial 5 year period.
Contractors – RP Tyson Ltd
Architects – Pozzoni
Employers Agents – Pennington Choices
Engineers – Carley Daines & Partners
Author - | Added on 26/08/2014
Author - | Added on 14/07/2014
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